How do I Contact JAL?

How do I Get through to Japan Airlines?

For queries related to JAL reservations, go through, contact Japan Airlines American Region Reservation Center by calling 1-800-JAL-FONE (1-800-525-3663) 5:00 to 18:00 PST daily. Other than the phone, there are other ways to contact Japan Airlines customer service like Live Chat, Email, Social Media, etc.

How Do I Contact JAL Airlines?

Information & Reservation

  • Toll 1-800-JAL-FONE(1-800-525-3663*)
  • Outside the US/Canada(charges apply) +1-310-607-4160.
  • OTA – +1-960-590-8822

Booking Domestic and International Flight

  • Toll: 0570-025-121
  • Toll (Tokyo): 03-6733-3062

INT- 8:00 a.m.-7:00 p.m. daily

DOM- 7:00 a.m.-8:00 p.m. daily

Special Assistance Desk

  • Toll free: 0120-747-707
  • Not toll free: 03-5460-3783

DOM: Other special assistance

  • Toll-free (Inside Japan only): 0120-25-0001
  • Tokyo:03-4330-2525
  • Osaka:06-4799-2525
  • Sapporo:011-242-2525
  • Fukuoka:092-261-2525

Available hours:7:00 a.m. to 8:00 p.m. (open 365 days a year)


  • Open throughout the year: 0120-747-606

How to contact Japan Airlines (JAL) customer service?

If you want to contact Japan Airlines (JAL) Customer Service, then you must be looking for the Japan Airlines 24 hours Contact Number. Well, below is the information that will provide you the complete insights in no time:

  • Firstly, you need to visit JAL’s official website.
  • Secondly, you have to go to the “Contact Us” page.
  • Afterward, you will find the Japan Airlines phone number 1-800-JAL-FONE (1-800-525-3663) or +1-860-590-8822.
  • Next, you need to save the contact number and dial it.
  • Press the right key to connect with the customer service of JAL Airlines.
  • Lastly, you can get solutions for your issues.

Can I chat with Japan Airlines?

You can use the Live Chat auto-response service of Japan Airlines from the “Ask Question by Chat.” You can find the chat box in the lower right corner. After that, select your preferred location and get the service from the page.

How do I talk to a live person at Japan Airlines?

Looking to talk to a live person at Japan Airlines. Dial JAL Phone Number 1-800-JAL-FONE (1-800-525-3663) or +1-860-590-8822 (No Waiting Time). Below are the IVR options that you need to follow to get assistance:

  •  Call the JAL Reservation Center by phone at 1-800-JAL-FONE (1-800-525-3663) or +1-860-590-8822 (No Waiting Time).
  • Press 1 to change to your preferred language.
  • Press 2 for new/existing reservations.
  • Press 3 for cancellation and refund.
  • Press 4 for flight change and booking modifications.
  • Press 9 to connect with JAL Customer Service.

How can I Email JAL?

Contacting JAL via Email is one of the best ways to get through its customer service. JAL official email address [email protected] will help you get the queries and information regarding sales and offers. Below are the steps that can lead you in the best possible way:

  • Go to the official website of Japan Airlines.
  • Choose [email protected] from its “Contact Us” page.
  • Write your message and tap on the “Send” button.
  • Soon, you will get a response from the JAL customer service representative for your concerns.

How can I text JAL?

If you are seeking for the best way to text JAL, then you will get the needed help in the below-mentioned terms-

  • You can use social media platforms like Facebook, Instagram, LinkedIn, and Twitter to text JAL.
  • Social media pages are the best way that can help you directly text Japan Airlines customer service without getting into any queue.
  • You can also follow the social media pages so that you can get regular updates.

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